Shopping FAQs

Shopping FAQs

What methods of payment do you accept? 

We accept any major credit card through the PayPal gateway.  You do not need a PayPal account to purchase from our site.  When you are ready to checkout, you are taken to a payment page showing your order on the secure PayPal site.  To pay by credit card, simply fill out the easy payment form on the left-hand side of the page.  (If you prefer to pay using PayPal instead of a credit card, log in to your PayPal account on the right-hand side of the page.)  You will then see a summary of your order to review key information, such as the shipping address.  You will see a payment confirmation page that you can print for your records.  You will also receive a confirmation email.

What are your shipping times and rates?

Orders will usually ship within 2 - 4 business days from when the order is placed.  If for some reason an item you order is temporarily out of stock we will contact you immediately.  We ship via Fedex Ground.  Shipping rates are based on the total weight of your purchase and are as follows:

  • 0 – 1.5 lbs  ……. $5.75
  • 1.5 – 3 lbs ……. $10.50
  • 3 – 5 lbs ……. $13.50
  • 5 – 8 lbs ……. $15.50
  • 8 – 10 lbs ……. $18.00
  • 10 – 15 lbs ……. $20.50
  • 15 – 20 lbs ……. $25.00
  • 20 – 25 lbs ……. $30.00
  • 25- 35 lbs ……. $40.00
  • 35 – 65 lbs ……. $66.00
  • 65 – 85 lbs ……. $100.00
  • 85 – 100 lbs ……. $125.00
  • 100 lbs and higher ……. $150.00

Overnight and priority shipping options are available at prevailing rates.  If you need your order rush shipped please contact us before placing your order.

What is your return policy?

If you are unsatisfied for any reason, you may return any products within 20 days of ordering for a refund of the purchase price (not including shipping and processing charges) or for a replacement.  Please contact us before you ship your return.  We guarantee the quality of all of our products.

What is your privacy policy?

Your privacy is extremely important to us. We take all precautions to protect your personal information and we will never sell or disclose it including your email address. We dislike spam as much as you do.